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Background Check Integration Information (First Advantage)

Kaiser’s Dedicated Customer Service Team – Drug Testing and Backgrounds:  

Day to Day Needs, Background Status, Mitigation Support, Drug Test Results, Order COC, Collection Site,  Etc.

Hours: 8:00 am – 5:00 pm PST

Kaiser Customer Service Hotline:      (866) 390-6626   

Kaiser Customer Service E-mail:    KaiserSupport@FADV.com

Applicant Mitigation, Case Registration and Missing Information:

Hours: 8:00 am – 5:00 pm PST

Signed Consent Fax#:                    (866) 336-1911    used to fax the signed consent to LN, please include CID

Applicant Mitigation Fax #:        (877) 756-1437    used  for the applicant to fax documentation to LN

Account Consultant: Escalated Concerns, Set up Request & Reporting Needs   

Hours: Monday - Friday:  8:00 am – 4:30 pm EST

Emily Thune         (206) 981-3519    emily.thune@fadv.com

Strategic Relationship Manager: Overall Program Management, Additional Escalation Contact

Emily Steiner        (872) 8 06- 2427     Emily.Steiner@FADV.com

Consumer Disputes:         1 - 800 - 845 – 6004

Applicant uses this phone # to dispute any charges reported by LexisNexis or obtain a copy of their report.

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